Frequently asked questions Before your assessment

What you wanted to ask.

If you are considering starting a process with AMORH, here are the most direct answers. If your question is not listed, a message on WhatsApp is all it takes.

Getting started

A 30-minute call, by phone and at no cost. It is there to understand your situation, clarify what you want to change, and propose a clear first objective with a concrete plan of work. When it ends, you decide whether to continue.

It is not a therapy session: it is a brief clinical assessment to guide the process.

No. The CVI is always at no cost. It is 30 minutes by phone to understand your situation and point you in the right direction. When it ends, you decide whether to begin a therapeutic process.

No. Many people come to us when something starts to affect their work, their sleep, or their decisions, without any visible crisis. If something is not working the way you would like, that is reason enough for the initial assessment. There is no need to wait until you reach your limit.

From the contact page, using the calendar. You choose a time that works for you and receive confirmation by email. If you have questions before booking, message us on WhatsApp.

No. Many people arrive without a precise idea of what is happening to them, only with the sense that something is not working the way they would like. The initial assessment is precisely what helps begin to name it and guide the process.

No. We offer individual and couples psychotherapy, both for adults. Most processes are individual; if your situation involves couple dynamics, we look at that from the initial assessment.

The therapy process

Sessions last approximately 50 minutes.

It usually begins with weekly sessions. As the process advances, the frequency can be adjusted to your situation and objectives.

Because the process starts from observable objectives from the beginning. We do not work toward a vague sense of feeling better; we work toward concrete goals that are reviewed continually: changes in symptoms, decisions, habits, or relationships.

It depends on your situation and objectives. In the initial assessment we define an initial path and review progress as the process evolves. No fixed deadlines and no promises about timing.

We work with the AMORH Psychotherapeutic Treatment Model (MTPA): integrative, evidence-based psychotherapy structured in 3 phases. The techniques are adapted to each case according to the therapeutic objective.

Yes. The psychotherapeutic chat between sessions is part of the clinical process from the start, not an add-on. It provides continuity between sessions and a way to process what comes up during the week, without losing the thread of the process.

Yes. What you share is protected by professional confidentiality and the ethical principles of clinical practice. Only the clinical team involved in your care has access to your identifiable data.

As part of the MTPA, cases may be reviewed by the team anonymously, with no data that identifies you: several perspectives reduce the bias of individual judgment and sustain the quality of the process. The limits of confidentiality are explained from the first session.

If there is imminent risk to you or someone else, emergency care is what matters most. Outpatient psychotherapy does not replace that kind of intervention, and being honest about that is part of how we work.

In Mexico: 911  ·  SAPTEL (24 hours, at no cost): 55 5259-8121
In the United States: 988 (Suicide & Crisis Lifeline, 24/7)

Format and access

The main format is video call. Therapy by video call can have the same results as in-person therapy when it is done with a trained professional and in a private space. In-person care with our psychologists in Tijuana is available on a limited basis and is evaluated during the initial assessment.

Yes. Many of the people we work with are bilingual adults connected to the San Diego–Tijuana region. AMORH is a Mexican clinical practice operating wholly within Mexican professional jurisdiction; we neither hold nor claim licensure in the United States, and our care is rendered and received within that same scope, by video call or in person in Tijuana.

Three things: a private space where you can talk without interruptions, a stable internet connection, and headphones, which improve privacy and reduce noise. We coordinate the rest from the initial assessment.

Yes. Our team is fully bilingual. You can speak in the language you feel most comfortable in, or switch depending on the topic. It is not translation: it is native care in both languages.

No. AMORH sees adults, 18 and older.

Fees and payment

Clear fees, paid in advance. Every fee includes the psychotherapeutic chat between sessions as part of the clinical process.

Fees In effect 2026 · 1 USD = 20 MXN
Video call Individual · Spanish
$55 USD $1,100 MXN
Standard fee
Video call Other combinations
$65 – $75 USD $1,300 – $1,500 MXN
English and/or couples
In person (Tijuana) All combinations
$70 – $90 USD $1,400 – $1,800 MXN
limited availability
Initial Assessment Consultation 30 minutes · by phone
At no cost Permanent policy
Always

Logic: video call → in person adds $15 USD · Spanish → English adds $10 USD · individual → couples adds $10 USD. Payments are final, no refunds.

The standard fee is $55 USD ($1,100 MXN) per individual video call session in Spanish. Other combinations increase in fixed blocks: a video call in English or for couples goes to $65 – $75 USD; in person in Tijuana ranges from $70 to $90 USD depending on language and format.

The Initial Assessment Consultation (CVI) is at no cost. It is not a promotion or a temporary offer: it is a permanent policy so you can get to know the team and decide whether to continue.

Every session includes the psychotherapeutic chat between sessions, which is part of the model from the first phase.

Yes, two programs with different criteria:

PPT Treatment Prioritization Program

Prepaid packages with a volume discount. They apply to any format and are paid in advance via Stripe.

  • PPT-4 · 4 sessions · $10 USD discount
  • PPT-8 · 8 sessions · $25 USD discount
  • PPT-12 · 12 sessions · $70 USD discount
  • PPT-24 · 24 sessions · $175 USD discount
PAC Continuous Access Program

A fee adjusted to financial capacity, exclusively for patients with consistent weekly sessions. You apply through a form and we respond in under 72 hours.

Request access to PAC →

Standard fees are not negotiable outside of PAC. The CVI sits outside any program because it is already at no cost.

We do not work directly with insurers, so each session is paid in advance.

If your insurer reimburses out-of-network psychological therapy, we can give you a receipt with the clinical and tax details they require. You handle the reimbursement process with your insurer yourself.

Clinical team · Tijuana · since 2013

Team and clinical quality

How we assign your therapist, what we do when there is no rapport, what falls outside the model's scope, and how the method works.

The initial assessment (Phase 1 of the model) is always conducted by Psic. Melissa González R., the team's CEO and the author of the model. In those 30 minutes by phone she identifies the topics you arrive with, the pace you are looking for, and the particular conditions of the case.

That information is then reviewed internally and assigned to the Clinical Ambassador whose profile best fits you. The assignment is not decided by schedule availability: it is decided by clinical fit.

If the characteristics of the case lead Melissa to consider that she herself is the right option, she can also take it on directly.

Yes. The relationship with your therapist is one of the most important factors for a process to work, so asking for a change is legitimate and does not require an elaborate justification.

The change is managed internally within the team. If there is already relevant clinical material from previous sessions, it is transferred to the new therapist within the shared record, so you do not have to start from scratch. Your history is protected by the confidentiality agreements we sign at the start.

There is no additional cost for the change, and your payment program, if you have one active, continues unchanged.

Yes, some. We provide individual and couples psychotherapy for people 18 and older, and protecting that framework means being clear about what falls outside it:

  • Minors We do not work with children or adolescents. If you are looking for therapy for someone under 18, we can suggest colleagues who do work with that age range.
  • Group therapy We work in individual and couples formats. We do not offer group therapy.
  • Conditions whose core treatment is pharmacological or hospital-based For example psychosis and schizophrenia, bipolar disorder, borderline personality disorder, or severe OCD, among others. Our work is outpatient psychotherapy. When the center of treatment is medication management, continuous medical monitoring, or hospital care, that case needs a different level of care than ours. We review it with you in the initial assessment and point you toward where to go.

If your case falls under any of these points, in the initial assessment we can point you toward a path that does work with it. It is not a rejection. It is recognizing when a different kind of care will serve you better.

We work with the AMORH Psychotherapeutic Treatment Model (MTPA), developed by Psic. Melissa González R. and refined over more than a decade of clinical practice. It is an integrative, evidence-based model structured in three phases.

The 3 phases of the MTPA
1

Initial assessment

It is the formal entry into the model, equivalent to the CVI: 30 minutes by phone at no cost, where you decide whether to continue.

2

Therapeutic plan with observable objectives

It defines what you want to achieve and how, in specific terms that can be reviewed throughout the process.

3

Continuous follow-up

It sustains change over time with shared judgment. The process is not cut off abruptly: it closes by agreement.

∞

Psychotherapeutic chat

A cross-cutting component from Phase 1, included at no additional cost. It is our own clinical platform, not WhatsApp or personal messaging.

The team carries out case review under an anonymous protocol, a practice that reduces clinical bias and is supported by DBT (Linehan), EMDR (EMDRIA), and APA.

The internal development of the model (techniques, criteria, and clinical pacing) is material for the team's use and is not published outside it. If you want to understand how it would apply to your particular case, we discuss that in session.

Service scope

What we don't do

So the fit is clear from the start. This is what falls outside what we offer as a service.

  • We do not handle emergencies or active crises The model is outpatient. If you are at risk of harming yourself, dial 911 or go to the nearest emergency service. More crisis resources (Mexico and the US) under what to do in a crisis.
  • We do not work directly with insurers We can issue a receipt so you can request reimbursement on your own if your policy allows it.
  • We do not issue clinical evaluations or expert reports If what you need is a document for legal, employment, or academic purposes, a service specialized in forensic evaluation is a better fit.
  • We do not offer 24/7 care Our hours are Monday to Friday 10:00 am – 8:00 pm and Saturday 10:00 am – 6:00 pm.

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Next step

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Let's resolve it in the initial assessment. It is not a therapy session or a commitment: it is to get to know each other and see if we are a fit.

  • 30 minutesduration
  • By phoneformat
  • At no costpermanent policy
  • You decidewhether to continue afterward
Book your initial assessment at no cost or ask us on WhatsApp

Adults 18 and older · native Spanish and English · video call or limited in person in Tijuana